Los Angeles, California, US
Los Angeles, California, US
Coupang.com, NutraClick.com, iHerb.com, Joann.com, Costco.com, Jacuzzi Brands, Dorel Juvenile Group Brands... Craig Smith is a builder.
As a key operations, logistics, and supply chain professional in pure-play and multi-channel B2C and B2B start-ups and high growth environments, Craig is an expert at identifying and acting upon new opportunities, creative re-structuring, and monetizing the possible.
An adherent of service-based leadership and EQ awareness, Craig has built high-performing teams, profitable businesses, and effective supply chain organizations in the fast-paced, dynamic environment that are today’s cross-border e-commerce marketplace.
Early in his career leading the operational start-up of Costco.com, he learned to embrace the motto, “Adapt, Improvise, and Overcome”. Since then, Craig has brought a 360 degree, collaborative approach to leadership that embraces the reality that IT, marketing, merchandising, customer support, and finance all intersect at many levels- there can be no silos within a company that truly wishes to succeed.
“A foolish consistency is the hobgoblin of little minds, adored by little statesmen and philosophers and divines. With consistency a great soul has simply nothing to do..." - Ralph Waldo Emerson
Red Rock Group, LLC
January 2015 - Today
Specializing in cross-border, multi-market, and omni-channel e-commerce operations, Craig and his team at Red Rock have helped companies establish or improve their business models; open new sales channels; localize their business; develop effective marketing and merchandising/supply chain strategies; identify strategic partnership and M&A opportunities; source and secure small-parcel carrier (uplift-last mile), refine their B2C / B2B distribution and supply-chain channels; and identify and deploy appropriate mission critical software solutions (OMS, ERP, WMS, SaaS, Open Source) to manage it all.
VP US Operations
June 2014 - April 2015
Reporting to the CEO, Craig was brought aboard to plan and execute Coupang's first ever expansion into cross-border operations, Craig assembled a team of talented of core management (operations, purchasing, finance, HR) capable of executing the rapid launch of a California based procurement and fulfillment business exclusively for USA to S. Korea B2C (small parcel) and B2B (bulk import) logistics.
VP International Operations
March 2013 - March 2014
Craig led NutraClick's international expansion efforts into Canada, Australia and the UK adding almost $1MM in top line revenue in just eight months on a trajectory to reach $20MM in 2014. Adding further value outside his direct mission, Craig identified scalability issues facing NutraClick's proprietary ERP/OMS. He proposed a solution and became the executive champion behind the implementation of NetSuite ERP/OMS solutions that remains the backbone of NutraClick's operation to this day.
Director of Operations
September 2010 - March 2013
Reporting directly to the CEO/owner, Craig planned and led the transition from a 48K sf manual fulfillment center in Irwindale, CA to a state-of-the-art 360k sf semi-automated facility 80 miles away. He was responsible for the establishment of a new operational culture where productivity, safety, and cross-functional training became the norm. Craig was instrumental in building the current executive management team; representing the face of operations to the institutional investment community: and in leading the profitable tactical and strategic expansion efforts in support of a 56% YOY growth rate. Craig and his team were instrumental in the planning and development of warehouse automation solutions for iHerb's $5MM semi-automated facility in Southern California and their $20MM fully automated, state-of-the-art facility in Hebron, KY. He implemented the first labor management tools by identify the key operational metrics and integrating payroll data with WMS data in a separate tool his team developed. With Craig's leadership, his team recognized the need and implemented comprehensive Safety, Quality Control, FDA compliance (CGMP facility) programs that protected the company, customers, and employees from potentially catastrophic risk. Craig also identified opportunities to streamline the supply chain through the implementation of SPS Commerce EDI solution as well as migrating to a more robust NetSuite ERP for GL and financial management.
Director of National Accounts
January 2002 - January 2005
Jacuzzi is the globally recognized brand leader in the manufacture of high-quality hot tubs. Craig was initially tasked with the challenge of developing scalable distribution network capable of economically and efficiently delivering spas direct from the manufacturer to the end user's residence across the continental US. Upon achieving success, Craig was invited to join the organization and leverage this new logistics capability to broaden Jacuzzi's sales reach beyond their traditional specialty retail base. This new multi-channel model included mass channel retailers and consumer-direct sales through big-box retailers Costco and Lowe's Home Improvement Centers. In addition to establishing a successful omni-channel presence, Craig and his team established and managed all aspects of multiple nationwide, special event "road-show" teams for both Costco and Lowe's. Recognizing an opportunity to streamline Jacuzzi's aftermarket parts and accessories business, Craig successfully launched "Living the Spa Life", Jacuzzi's first B2C on-line OEM and aftermarket spa parts and accessories e-commerce website. Deploying SaaS Order Management System, Order Motion (now owned by NetSuite) and VendorNet for drop-ship order management made it easy for the limited IT resources available at the time.
Director of Operations
January 1999 - January 2001
Idea Forest / Joann.com was the first project fielded by Bain Consulting Group's, "Bainlab" in 1999. Joann.com led the pioneering e-commerce start-up of the nation's second largest arts-and-crafts retailer, Joann Crafts and Fabric. As Director of Operations, Craig was tasked with the development and execution of distribution, logistics, customer service solutions in a multi-channel operation. These solutions included the sourcing and deployment of an enterprise-wide Order Management System (eCommetry), Call Center Management tools (voice and live chat), and the establishment/management of multiple 3PLs. Joann.com is still the e-commerce market leader in the arts and crafts category.
January 1994 - January 1998
In 1995, Costco wholesale embarked on an ambitious effort to open their first consumer direct sales channel named quite simply at the time, "Costco Mail Order". Costco had no previous multi-channel retail experience or resources to establish a B2C operation so Craig's success in "coloring outside the lines" at Costco earned him the nod from senior executives to spearhead the start-up of operations. From essentially a green field, Craig's role was to source, establish, and manage the distribution capabilities including identifying and implementing IT systems required to support this effort at scale (AS/400 based Order Management Systems, WMS, Automatic Call Distribution, credit card processing, reverse logistics) and then manage the astronomic growth. Offering a broad spectrum of products from cigars to cars (literally); high-end electronics to soft goods; furniture to diamonds; perishables to perfume; we handled it all in both direct and drop-ship environments. In 1998 Costco Mail Order transitioned to e-commerce only and renamed itself "Costco.com". The business went from zero sales in 1995 to the #11 position on Internet Retailer's top 500 list- with sales closing in on $6B in 2018.
San Diego State University
1986 - 1990