Saas · Terms and conditions

What method did you use to create your Terms of Service for your SaaS?

Mike Web Developer

November 3rd, 2014

If you have a SaaS product where online users agree to your Terms and Condtions, what tools did you use to create them.

In addition to how critical an agreement is at an early stage, I'm curious how sufficient your Terms of Service were.  I found, but at first glance I didn't see anything that indicated the maintainer of the service, the revenue model of the service, or the accuracy of info on the site.

Have you used something like and quickly found that you needed personalized legal counsel?


November 3rd, 2014

There is already a great FD discussion on services to help with this and/or a topic on it

James Barry Fractional CTO

November 3rd, 2014

I have found Cooley - one the the largest legal firms dealing with startups - has a really good set of core foundational documents for free here: The Terms and Conditions you need may be a bit more involved that Cooley’s free stuff, though they do have a terms and conditions generator for free on this site. Not knowing your business, this one may do the trick until you get a little more headroom. Good luck. James Barry Cell 303-956-8835

Tim Parks VP of Growth at UpCounsel, Inc.

November 4th, 2014

There certainly are options for terms of service generators out there, which are not terrible if you have zero budget, but you can also work directly with an attorney for a flat rate to create and/or review your terms to make sure that you are covered at the beginning.

on upcounsel we see ToS reviewed for around $300-$500 and created for around $600 -1000 depending on the type of business. happy to share any additional data if you have any questions.

Chris Murphy Director of Corporate and Legal Affairs at E2open

November 5th, 2014

I think tools such as Termsfeed, Snapterms, etc. can be great, especially for general website Ts and Cs.  HOWEVER, if you have a true SaaS business, then your TOS take on greater importance, as they define the relationship, liabilities, and obligations between you and your Customers.

If your site is reasonably comparable in offering to a competitor, then I think it is fair to look at what they have in their terms as a guide, but the more unique your offering, and the if you deal with anything regarding health or financial data, then it is one of the few instances where I would encourage you to contact an attorney, and one who is familiar both with TOS, AND with your industry.  It should not cost more than $1-2K *max* for a TOS imho, and more likely should be a few hundred $ unless you have something truly unique to address.  

Upcounsel might be just fine as their network is large, but definitely make sure you find someone with the right experience, as that will save you $ in the end (even if their hourly rate seems high at first) as well as net you a better TOS.  There are a number of good startup attorneys in Seattle. Good luck!