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Customer Experience · Customer service

What are the most remarkable customer experiences that you have seen with startups?

Samofalov Aleksey QA Specialist at Luxoft

October 20th, 2016

As the technology advances, there are more and more breathtaking startups with (until recently) scifi technology and products. There are so many cool gadgets that I simply can’t choose what to buy or what I “need” more. Don’t get me started on the various services making your whole life easier, from banking, insurance, health..you name it. However, customers seem to be spoiled a bit, they are very picky and hard to satisfy. Which are the most remarkable customer experiences with startups in your opinion?

Anonymous

October 20th, 2016

Customer service is the only way to differentiate your self in a market with competition.

You can have the best products in the world, but if you are an ass hole to your customers... they're not going to come back.

Most startups have to think of "creative" ways to do customer service. Twitter has been a long standing favorite, and recently I've noticed a lot of people using discordapp.