Customer service

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Best company for outsourcing customer service?

Paul Loeb Founder, DropTrack

Last updated on May 11th, 2018

I am running a startup, and I find myself spending at least an hour every day answering customer service emails. I know it's not the best use of my... More

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Customer Service Tools: Zendesk, Desk.com, Freshdesk, etc.: What's your experience?

helloandyhihi

December 14th, 2013

Things are going well at Arithmetic, the skincare company I launched to help adults with acne, and it's time for us to upgrade to pro tool to manage... More

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How long before your salesperson transitions the customer to customer success?

Natalie Balt Cofounder/CTO at CrewUp

November 1st, 2015

We've just hired our first customer success person. At what point should this person take the client relationship over from the sales team? More

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What have been your biggest pain points, problems, and complaints when working with a software development company to bring your product to market?

Johny Rulan

Last updated on August 25th, 2017

I am doing a survey to find out from people the experience of working with a software company and their experience in whether the companies acted... More

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What are some easy ways to instantly improve customer support?

Anonymous

July 4th, 2015

Customer support/service is obviously vital to the success of every company. At a small startup where no one has free time or money, what can we do... More

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What percentage of revenue should we budget for customer support costs for our cloud software?

Bryan Wachs Bryan Wachs provides Flat Fee Internet Sales & Marketing services, taking the $??? out of your infrastructure

January 11th, 2016

We are growing and need to understand what a healthy, outsourced support relationship will look like. We are using a JV model to bring on a customer... More

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How to extract emails form your send folder?

Jivko Pentchov

March 13th, 2016

Over the past 4 and a half year I have been communicating with a lot of perspective products inquisitors, but did not convert to clients. Now I have... More

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How do you run your customer service team?

Alessandro Grande Entrepreneur

December 17th, 2014

What are the best practices or common mistakes to avoid in running customer service teams? Not only what tools do you use or recommend avoiding, but... More

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What's the best way to keep track of my customers at my restaurant?

Derek Dukes Business Development, Startups at Amazon Web Services

May 20th, 2015

I've read through the various threads about traditional customer support here, and a couple on how to pull CRM into the mix. I'm looking to implement... More

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What are the options for high touch call centers?

Jess Jessop CEO/CTO Eternity Archive

July 10th, 2015

My question is about providing a very high quality phone service at scale. To make this work we need to have people who can instantly c Does anyone... More

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