I am running a startup, and I find myself spending at least an hour every day answering customer service emails. I know it's not the best use of my...
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Things are going well at Arithmetic, the skincare company I launched to help adults with acne, and it's time for us to upgrade to pro tool to manage...
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I am doing a survey to find out from people the experience of working with a software company and their experience in whether the companies acted...
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Customer support/service is obviously vital to the success of every company. At a small startup where no one has free time or money, what can we do...
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Bryan Wachs
Bryan Wachs provides Flat Fee Internet Sales & Marketing services, taking the $??? out of your infrastructure
January 11th, 2016
We are growing and need to understand what a healthy, outsourced support relationship will look like. We are using a JV model to bring on a customer...
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What are the best practices or common mistakes to avoid in running customer service teams? Not only what tools do you use or recommend avoiding, but...
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Derek Dukes
Business Development, Startups at Amazon Web Services
May 20th, 2015
I've read through the various threads about traditional customer support here, and a couple on how to pull CRM into the mix. I'm looking to implement...
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My question is about providing a very high quality phone service at scale. To make this work we need to have people who can instantly c
Does anyone...
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Over the past 4 and a half year I have been communicating with a lot of perspective products inquisitors, but did not convert to clients. Now I have...
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Customer service is the support, help or assistance provided by a company to its clients. Customer service includes the assistance given to clients before, during and after purchase. Businesses typically have dedicated teams of marketers to offer customer service.