MVP Development · Saas

Service Agreement for MVP

Max Lidster, MBA Cofounder and CEO of Expert Minute

November 10th, 2017

Our start up provides software to retailers. I found a retailer willing to try our software and we will use them to gather data. However, they are asking for a service agreement contract. Since we're not selling them anything (software is free of charge), what type of contract do I need? Has anyone done something similar, if so, what template can I use for a contract? Thank you.

Pierre M. Geoffrion Cofounder @ PH DIGITAL

November 10th, 2017

Hi Max, I’m not sure what your software does exactly, but if they need to change a lot of their workflows to integrate your software in their company- they may want some reassurance in regards to service or support. Even though the price is free, it’s costing them to implement your solution- once implemented they won’t want to be left hanging? I would also have them sign a disclosure in a contract about legal responsibility regarding usage. I’ve seen an ERP software startup get sued for the mere fact that their software had bugs which had a snowball effect and ended up costing the end-user company a lot of money in terms of material waste. Regardless of software sale price, both parties should look at an agreement to mitigate their own risk. Try to dig a little deeper and ask the question behind the question- and uncover their concerns. Hope this helps,

Alex Periel CBDO at a devshop

November 13th, 2017

Seems they ask for the NDA(non disclosure agreement). Give me your email, I'll send my template, so you find some useful points.

Trymore Charuma an entrepreneor who loves it when customers are truly happy about what iam offering.

November 13th, 2017

My startup is still on ideation stage.I found a mentor/advisor willing to take me through in gathering the right team and to turn my idea into a success.My idea is in the tourism sector and i would like to start an all inclusive resort in Zimbabwe. However,what agreement contract can i sign with my mentor and the the team to be put in place, what type of contract do I need? Has anyone done something similar, if so, what template can I use for a contract? Thank you.

Rammeshwar D Gupta

November 10th, 2017

He is looking for a non disclosure agreement as well as protection to his existing software architecture

Stephen Dodge Founder @ Regulr

November 10th, 2017

We are actually looking to do the same thing. We are doing just a simple contract to agree with to test with us and to basically put all the heavy lifting and responsibility on us - keeping their mind at ease and trying to not require too much from them. Rocket Lawyer has some great templates that are easy to fill out

Curt Sahakian Attorney

Last updated on November 13th, 2017

Hmmm A whole lot depends on what exactly they are looking for. And what your needs are.

1. For example, most service agreements reasonably limit liability to the amount paid. If they are looking for economic liability, that might be an issue for both of you. LOL

2. You can go to rocket lawyer, but I just don't think you will find something that will fit your specific situation.

3. You need to do a one page deal sheet with them that includes what it is that they want in the agreement (and you won't know until you ask them - and even then they might not even know).... and what you want in the agreement. Then convert that deal sheet into a simple and readable letter agreement that they will not feel the need to run past their lawyer. The larger they are, the harder that might be.

4. One thing for certain is you want a testimonial out of them and a willingness to talk to other prospective licensees. And you want to be able to use the data you gather.

I have done a lot of this type of thing. If you look me up and give me a call I can take a few minutes to orient you on what to do.

Lily A. Founder of a Web + App Development agency focusing on helping startups and small businesses.

November 10th, 2017

Hi Max, I actually used to do this from the retailer side. I led innovation so startups would come to me and my team to "test" their product in the retail market with a establish retail who has the customer base they are looking for. In most cases, we expected the startup to cover all cost and do all the work themselves. While we support them with needed information, we didn't want to pay for anything until the POC timeline ends. Im sure this retailer is looking for an outline of what your product is, what kind of tech resources are needed, who will be responsible for doing the work, what customer data you will have at the end, and the data they will have from you ....etc. If you would like to talk more about it, let me know. I will be happy to jump on the phone and talk you through this.

Oluwatelemi Ola-James Legal Practitioner, Creative Director Harvies Touch, and Founder of Law for Their Sakes

Last updated on November 12th, 2017

Well, regardless of the fact that you are not selling anything, you still need a contract, particularly to protect your interest in the software. You will need a Non-Disclosure and Non- Circumvention Agreement. It is always advisable to get a lawyer to prepare one for you because there are some clauses that need to be in agreements like this to protect your interest.

Emil Halili Business Development & Client Acquisition | Inbound Marketing

November 13th, 2017

what kind of software is that?