E-Commerce · Conversion Rate Optimization
yes, I am using LIveAdmins Live chat solution on my eCommerce website since last 3 years my website cart Abandon rate Reduce by 63% and other benefit know the customer needs what visitor wants.
Lots of companies provide effective live chat solution. you can choose any software company
Olark
zopim
LiveAdmins
bold chat
etc....
Here's the guide you can follow to reduce cart abandonment, https://www.cloudways.com/blog/reduce-cart-abandonment/