Idea validation

Is there a market for Internal helpdesk in medium size businesses?


October 10th, 2020

The idea is to provide a custom made internal helpdesk / ticketing system specially made for medium size businesses (multiple locations, many staff). to better manage staff issues, equipment issues etc.

A SaaS model software helping businesses to quickly setup and start organizing the internal support.

Thoughts? Or any number of existing helpdesk system be the first choice for a business?

Paul Garcia marketing exec & business advisor

October 16th, 2020

There are dozens of helpdesk systems available off the shelf for businesses of all sizes. I wrote a custom one back in the late 1990s when there were only like 1 or 2 choices off the shelf. Now there is a big selection. What makes yours special? This is an old problem and almost a commodity item now.