Anyone have experience working / integrating with MICROS POS/PMS (hotel/hospitality software)

February 5th, 2014

Anyone in the group here have any experience in working with or integrating with hotel/resort software systems such as the MICROS behemoth.

We're working with hotels and looking to integrate our technology with these systems. My research has shown that MICROS can charge large fees to 'open up their API/data' (as seen in link below) and it depends on the type of license the venue has purchased. Either way it seems like a big technical nightmare, yet could be key to our success.

MICROS integration.

Thanks for any help in advance.

Dave Lemley Consulting Technologist

February 5th, 2014

My previous company was all about POS integration, including Micros. Contact me if you like for more deets.
And incidentally Brian is pretty much correct. If the vendor even has an API to begin with, they typically have a developer program, the price for which is mostly arbitrary. It mostly serves as a barrier to keep them from getting inundated.

Brian McConnell

February 5th, 2014

Sounds a lot like "integrating" with a 1990s era phone system. Generally when a company charges for "API access" it means either a) they really don't want third parties extending their system, b) the "API" is a poorly engineered clusterfuck that nobody wants to support, or c) both. Good luck!

Max Loukianov CTO and Co-Founder at Gimme!

February 10th, 2014

Hi John, I saw your note on founderdating and wanted to share our experience with this. Initially our company was developing a software-based loyalty program that would be integrated directly into Micros (and other POS systems). We started with Micros and ran into the same issue with their exorbitant fees. $20,000 to apply to be a partner is a ridiculous charge and a turning point in our integration strategy. Because of all of the hurdles, we built our own hardware that integrates into the receipt printer. This hardware sends all of the transaction information to our backend, where that data is parsed, stored and we have the capability of modifying the final printed receipt (adding graphics, QR codes, custom content or modifying the receipt template). It wound up being a perfect solution for us because it is POS agnostic.

I don't know if this is something that could help you with your issue, but it has been a solution that comes with much less hassle than dealing with the POS companies. Alternatively, my suggestion would be to find someone from Micros to join your board or join in an advisory position. There's a company in Austin, TabbedOut, that has navigated this space well by doing just that. Hope this helps

Edward de Jong Software designer and developer, programming language designer

August 12th, 2020

Micros is a multibillion dollar firm. They do hospitality and point of sale software, and have a very expensive, but proven system that is used the world over. They got bought by Oracle, and as usual when Oracle buys something, it gets buried in the monster that is Oracle.

To be allowed to hook up to their system, you have to go through a certification process, which costs about $3000 last time I checked. You do not need to pay $20k to become a partner. A partner is a company that is co-marketed. You probably don't need that. Anyway, we had an engineer who reverse engineered the protocol, and hooked up Asterisk open source phone system to it, but he died of a heart attack sadly, and the VB6 code was incomplete, and the knowledge of how it worked died with him. Micros is not that complex of a system; it is extremely old, and basically uses serial protocols carried over IP.

Joe Stanoszek Co-Founder at Simplicity POS

November 17th, 2014

For those looking to integrate into MICROS I have a solution. For more information regarding this let me know. We can have you integrated in about 2 weeks.

Aditya Kukar Cofounder

August 2nd, 2018

I am too looking for similar integration. Although its very old post but still wanted to know @John Duffield that were you able to find any solution for this ? If yes, can you please share how you did it ?

Roberta Btt Backend Software Engineer

November 22nd, 2018

Hi Aditya Kukar Aditya Kukar Cofounder, I am replying to your post of August 2018. I am also integrating, I am working for a company that is integrating its payment solution, with Micros Simphony Oracle.

Oracle provided to us a machine in which we have windows, and inside it runs the SIMPHONY Client 2.0 (2468) and we have a standard installation, we make orders using this machine (you login with the employee Object number, and you make an order of food/beverage).

Than my program uses the Transaction Service, that are available and setted up, so they returns to me a SOAP xml tat I have to parse (I've autogenerated the Java source code using a tool) and then I've modified this classes, I've build the agent. It took me several months. Communication with Oracle was very very bad, they don't reply, they are very uncommunicative.

For other questions I am here !

Ahmed Mohamed Technology expert with capital looking forward to develop business

June 27th, 2019

I would like to know if anyone found a solution for this request?

I am looking for a company or Coder who is capable of integrating between Oracle Micros 3700 (and Simphony POS) with an EFTPOS (Bank Payment terminal Terminal)

Andrew Corona Co-Founder & CEO at Peace Out

August 11th, 2020

Hello did anyone find a viable solution for this? I am interested in integrating with Micros and Aloha for my new SaaS.

Richard MacNamara Founder

August 18th, 2020

I am looking to connect to the backend of systems like Micros or Aloha - for analytics purposes - not front-end POS as no need for immediacy - anyone got any experience of how to do this? Thanks in advance.

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